SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of luxent.site (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of luxent.site.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It looks great.
I love this little gadget! It's super to heat up and seals my food bags perfectly. Plus, it's rechargeable so I don't have to worry about batteries.
brilliant
Works perfectly
nice product
👍 Great camping trips - lightweight, compact and really handy when you need a bag sealer or cutter on the go. The battery lasts long too!
looks good and as described
I filled it, tried it and I'm thrilled. Great purchase. At the same time, it welds tightly and cuts off the excess.
no more stale chips here! works great on all types of bags and recharges quickly. also love that it’s small enough to take anywhere.
Perfect, it works well, let's see how long it lasts
Super. Also seals and cuts 👌. If my comment helped you, don't hesitate to like 😊
very good i can recommend
Absolutely thrilled with this purchase. Now I can stop using clothespins to keep my snacks fresh 😂 The heating speed is impressive as well.
It works as they describe. The first knob seals. The other cuts. Finery.
The 2 in 1 function is awesome! Really cuts down clutter in our kitchen drawers by combining two tools into one 👌
happy, thank you
i was skeptical at first but now i'm hooked. heats up fast, easy to use and portable too – perfect for picnics.
have tested this and works as promised.
No more struggling with scissors or losing freshness from unsealed bags around here 🙅♀️
this mini tool does wonders for keeping food fresh longer – even works on vacuum sealer bags which surprised me!
I've found myself using this almost daily since buying it - so convenient having both sealing and cutting functions in one device.
love how it’s not limited to certain types of bags – i’ve used it on everything from chip bags to cookie packets with great results.
beautiful and very useful It also has a cutter Second internal trim button
It's amazing how fast this thing heats up! Seals my food bags like a champ and the built-in cutter is just icing on the cake 🎂
The portability of this little tool is fantastic. We've even taken it camping with us - such a handy gadget!
amazing
Very nice product
Very practical
Perfect, just what we needed
Excellent