SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of luxent.site (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of luxent.site.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I purchased this portable 3-speed humidifier fan a few weeks ago, and I say it's been an absolute lifesaver during these hot summer days. The compact size is perfect - it fits comfortably on my desk without taking up too much space, yet performance is big enough to cool down the entire room. What impresses me most is the hydrocooling technology that allows you to add water or ice cubes for enhanced cooling effects. Plus, with three different speed settings, I can customize my cooling experience based on how hot it gets outside. It even has an adjustable night light feature which adds a soothing ambiance in the evening hours. And let's not forget about the fragrance sponge for aromatherapy; adding some essential oils really helps set a relaxing mood after a long day of work. Lastly, cleaning this device couldn't be easier thanks to its removable design.
I love this product! I can add water or ice cubes for extra coolness, and it's so easy to clean.
The compact size of this humid fan fits perfectly on my desk. It’s perfect for those hot summer days when’re stuck at work.
😍👌
so happy with this purchase. This gadget has made my life easier with its hydrocooling technology and adjustable night light
this little machine does wonders in terms of cooling down a room quickly and quietly. plus, i'm obsessed with the fragrance sponge! 🙌💯
I've found that adding some essential oils to the aromatherapy sponge really helps set a relaxing mood in any space.
From its compact size that perfectly fits on any desk or table to its powerful performance delivered by the 3-speed fan setting – everything about this humidifier fan screams convenience and efficiency. But what sets it apart from other similar products in the market are features like hydrocooling technology where you can add water or ice cubes for extra coolness and an adjustable 7-color night light that gives off such a calming glow at night time making your room feel cozy and comfortable.
i'm not one to write reviews but this product deserves all the praise. Compact yet powerful - it's everything I needed in an air conditioner!
Love how user-friendly it is! From filling up the tank to cleaning, everything about using this device is simple and straightforward. 💖👍
It’s amazing how much cooler our bedroom feels now thanks to this fabulous piece of tech.
I love this device so much! It’s compact, easy to use, and the hydrocooling technology works wonders during hot summer nights.
This portable fan is fantastic! It fits perfectly on my desk. The 3-speed setting is a great feature and allows me to adjust the cooling as per my comfort.
10/10, simply a must have for the summer!
The night light feature of this fan adds such a soothing ambiance to my room. Plus, it's super easy to clean which ensures fresh and hygienic air all the time.
does wonders when it comes to quickly and quietly cooling down any room.
The compact size of this humidifier fan is perfect for my small desk. Despite its size, it delivers powerful performance with its 3-speed setting and hydrocooling technology.
Lovely
A must-have for hot summers!
Love the 3-speed fan and soothing night light feature.
This portable humidifier fan has been a great addition to our living space. With its 3-speed settings and night light option, it provides comfort on all levels.
So cool and refreshing.
Aromatherapy plus cooling? Yes please! Love this product.
Adjustable speed settings are perfect for varying heat levels.
Portable, powerful and easy-to-use – truly an amazing purchase!
I've been using this portable fan for a few weeks now and I'm absolutely loving it. The 3-speed setting allows me to adjust the cooling as per my comfort, while the compact size ensures it fits perfectly on my desk.
This product's hydrocooling technology has truly impressed me. Being able to add water or ice cubes for extra coolness is a game-changer in these hot summer days.
This fan's compact size is perfect for my workspace. Love it!
Hydrocooling technology works wonders during hot days.
The night light feature of this fan adds such a soothing ambiance to my room. Plus, its easy-to-clean design ensures fresh and hygienic air every time I use it.
Compact and powerful👍
Type-C charging makes powering this device super convenient.
Being able to add essential oils to the aromatherapy sponge really helps set a relaxing mood in any space while enjoying cool air- what more could you ask for?
This device goes beyond just being an air conditioner; from hydrocooling technology, adjustable night light, fragrance sponge - there's so much packed into one small package!
Compact yet powerful - exceeded all my expectations!