SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of luxent.site (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of luxent.site.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
At first glance, you might think this is just another ordinary lamp - until you see the bonsai floating magically in mid-air! This ingenious use of magnetic levitation technology creates a mesmerizing visual treat that leaves everyone who sees it amazed. Not only does this feature make it stand out from other lamps out there but also adds a whimsical touch to your space that's hard to ignore! Its compact size makes it fit perfectly anywhere be it on desks or shelves while ensuring its presence is felt with its captivating appeal. Additionally, the soft ambient lighting emanating from underneath casts soothing shadows around making your room feel warm and cozy at night. As someone who loves products with both form and function combined beautifully together like this one – I couldn’t ask for more! It’s durable plastic material ensures longevity while still being lightweight which makes moving around hassle-free.
🌟 Absolutely love this, pure magic! It's so calming and adds a unique touch to my living room. Setup was easy too.
Simply stunning
I'm love with the woodgrain finish on this. It complements my home decor perfectly while adding a modern twist!
The soft ambient lighting from this piece creates such a soothing atmosphere, perfect for unwinding after a long day at work.
This product has exceeded all my expectations! Its compact size fits perfectly on my desk, yet its presence is undeniably striking.
would definitely recommend
no words can express how much i adore this lamp. it's like having a little piece of zen right there in your own home 🧘♀️
Durable and lightweight - what more could you ask for? Plus the fact that it looks absolutely gorgeous is just icing on the cake!
Easy to set up and even easier to admire 😍 I can't stop staring at how cool the floating effect is!
this one really caught me by surprise...it’s not only beautiful but also very well made 👏
Who knew a lamp could be so mesmerizing? The floating bonsai, coupled with the soft ambient light it emits, creates an enchanting spectacle that's hard to tear your eyes away from Truly a remarkable piece!
Aesthetically pleasing with its sleek design and natural wood grain finish, providing gentle light that adds warmth to any space.
The quality of this product is impressive. It's lightweight but feels sturdy and well made.
👍
This lamp adds such a unique touch to my space always grabs attention from guests. Plus, its compact size makes it fit perfectly anywhere.
it's like having my own little piece of paradise at home 🌴
Stunning design, the floating bonsai is a delightful spectacle! 🌟
With its soothing light and magical floating feature, this lamp has brought a sense of tranquility into my home. Not only is it visually stunning but also lightweight and durable - definitely worth every penny!
This lamp has become an instant conversation starter - everyone who sees it wants one! 😄
Awesome
this isn't just a lamp, it's an experience...and one i thoroughly enjoy every day ❤️
Elegant woodgrain finish, adds an earthy touch to my decor.
Ambient lighting sets a calming mood. Perfect for relaxation!
I was on the lookout for something unique to add a touch charm to my workspace when I stumbled upon this magnetic levitation lamp. The concept itself intrigued me, but seeing it in person left me absolutely spellbound. The bonsai plant floats effortlessly in mid-air thanks to the magnetic levitation technology, creating an enchanting spectacle that never fails to catch the eye. Moreover, its sleek design with a natural woodgrain finish adds an elegant touch that blends seamlessly with any decor style. But what truly sets it apart is the soft ambient lighting it provides - just enough light without being too harsh or glaring; perfect for setting a calm and relaxing atmosphere conducive for work or study. And despite its intricate design and features, it's surprisingly lightweight yet sturdy and easy to set up! All in all, this product has not only met but exceeded my expectations!
Compact yet captivating - a unique addition to any room.
I'm thoroughly impressed by how easy this was to set up! Now I have this beautiful spectacle on display in my study room - the floating bonsai under soft ambient lighting creating a serene atmosphere for me to work in.
Durable and lightweight; it's practicality meets aesthetic appeal.