SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of luxent.site (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of luxent.site.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This interactive treat dispenser has transformed my dog's daily routine into an exciting adventure! From the moment I introduced him to this new gadget, he's been obsessed with figuring out how to get every last treat from inside. What impresses me most is its durability—my dog tends to destroy toys within days, but this one still looks brand new after weeks of use. The concept is simple yet brilliant: fill it up with your pup's favorite snacks and let them go wild trying different techniques to release their rewards. Not only does it keep him entertained while I'm busy working from home, but I've also seen improvements in his problem-solving skills and overall behavior due largely due mental stimulation provided bythis awesome product! Cleanup couldn't be easier either - simply disassemble parts & wash thoroughly before next use ensuring hygiene standards maintained throughout lifetime ownership making investment worthwhile indeed!
When I first heard about this treat-dispensing toy, was a bit skeptical. My dog has never been one to play with toys for long periods; she usually gets bored and moves on quickly. But boy, was I wrong! This has completely captivated her attention. The design is ingenious—she has to figure out how to maneuver it just right to get the out, which keeps her mentally stimulated and engaged for hours. It's made of durable material that withstands her enthusiastic chewing, yet it's lightweight enough for her to carry around the house. Cleaning it is also a breeze; just pop it open and rinse under warm water. I've noticed she's less anxious when I'm away because she’s so focused on getting those treats! It’s truly been a game-changer in our household.
Great product! Keeps my energetic puppy occupied and mentally stimulated. Plus, it's super easy to fill with his favorite snacks.
This has been amazing for my dog's anxiety.She focuses on getting the treats out instead of worrying when I'm not home.
This toy is a game-changer for my hyperactive pup! It keeps him entertained for hours, and I love that it dispenses treats as he plays. It's like having a babysitter for when I'm busy around the house.
My dog absolutely loves this treat-dispensing toy. It's become her favorite thing to play with, and it's great because it challenges her mind while giving her a tasty reward. Highly recommend!
My pup used to get bored so quickly, but now he's engaged and happy trying to get his treats out of the tumbler.
Perfect distraction tool! My puppy gets super excited every time I bring it out. The interactive nature of the toy really helps in keeping him occupied and stimulated.
The design is genius! Not only does it look cute, but it's also very durable. My aggressive chewer hasn't managed to break it yet, which is impressive!
This has been such an effective way to slow down my dog's eating habits. He now takes his time enjoying his treats instead of gobbling them up in seconds.
It's amazing how something so simple can keep my dog entertained for so long! Plus, it's easy to clean which is always a bonus in my book 🐶
Our evening routine just got better thanks to this treat toy.My fur baby can't wait till playtime each day.It 's fun watching him figure out how to get all the goodies inside!
Bought this on a whim,and wow,it' s worth every penny.Keeps both our dogs mentally stimulated & they seem happier overall.
If you have an energetic pet,this will be your best friend.The fact that you can fill it with different types of treats makes things interesting even after repeated uses.
Great quality material & thoughtful design.I appreciate products that are safe & engaging -this ticks all boxes. Definitely recommend !
This little gadget has made meal times more exciting.Just pop some kibble inside & watch them go crazy trying to retrieve each piece.Good workout too 😉 A must-have item if you're looking for ways torichly engage your furry pal without much effort from your end .
My dog absolutely loves this toy! It keeps him entertained for hours and is a great way to give him treats without overfeeding. Highly recommend!
This treat tumbler is fantastic! My pup gets so excited every time I bring out. It's durable, easy to clean, and provides endless fun.
I was surprised at how much my dog enjoys this toy. It's perfect for keeping her busy while I'm working from home.
The best purchase I've made for my dog in a long time. He’s obsessed with getting the treats out and it tires him out nicely!
Our dog loves this toy.It 's become her go-to for play time and she never seems to get bored ofit.
Perfectfordogs who needa little extrastimulation.My beagle can’t get enoughofthis treatdispenser.
It’s durable and easy to clean too!
I was surprised by how much my pup enjoys this interactive toy. He spends hours trying to get the treats out, which keeps him entertained and mentally stimulated. A fantastic purchase!
This has been a lifesaver for our household. Our energetic Golden Retriever is occupied for hours, giving us some much-needed quiet time. The design is brilliant and it’s very sturdy.
I can’t believe how effective this toy has been in keeping my dog engaged.He used to get bored quickly,but now he's constantly playing with this treat dispenser.