SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of luxent.site (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of luxent.site.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been on the hunt for a pair of headphones that could deliver in terms of both sound quality and comfort, and I finally found them. The audio is simply outstanding with deep bass that really resonates and highs so clear it's like you're at a live concert. But what sets these apart is their fit - they stay securely in place no matter how vigorous my workout gets, thanks to the ear clip design. Plus, they offer superior noise cancellation which makes taking calls an absolute breeze even in noisy environments. And let's not about charging – the Type-C ensures quick and efficient charging so I'm never without my music for long.
These headphones are a revelation! The secure fit is perfect for my daily runs and the sound quality? Superb!
I'm in love with these headphones. I can listen to my music while still being aware of what's going on around. Safety first, right?
no more worrying about wires or earbuds out during workouts. they stay put, even when i'm doing burpees.
🎧 The bass on these bad boys is phenomenal! And the highs are crystal clear too. 🎶
the dual microphones make it so easy to take calls without all that background noise.
💨Charging was super fast and efficient thanks to Type-C port. Ready to rock 'n' roll in no time! 💨
40mAh battery life?! That's some serious staying power.
i appreciate how comfortable they feel after hours of use
😍 Amazingly convenient for outdoor activities - keeps me tuned into sounds around me while enjoying my tunes. 😍
I've never experienced such deep bass from bone conduction headphones before. These are next level!
I've been using these headphones for a few weeks now and I'm really. The sound quality is exceptional, with deep bass and clear highs that make my music come alive. Plus, the secure fit means they stay in place even during intense workouts – no moreiddling around to keep them in!
Finally, a set of headphones that won't fall off mid-workout! They're as sturdy as they come.
These bone conduction headphones are an absolute gem! They not only provide superior audio quality but also ensure safety by me aware of my surroundings while I enjoy my tunes outdoors.
Charging has never been easier or quicker thanks to the Type-C port. It's such a relief knowing that I can get back to my music in no time at all after charging.
The ear clip design is genius! It's so comfortable, I forget I'm wearing them.
two words: superior audio.
the charging bin offers an extra 300mAh capacity. that's a big plus for me.
The dual microphones on this headset offer excellent noise cancellation which makes communication so much clearer. No more struggling to hear over background noise during calls!
The long battery life is definitely one of the best features of these headphones - it seems like they last forever! And if that wasn't enough, the charging bin offers additional capacity too.
I am genuinely astounded by how comfortable these earphones are. Even after hours of use, there's no discomfort whatsoever thanks to their clever ear clip design.
Sound quality is top-notch, deep bass and clear highs!
👍 I love the fact that they're not only great for music but also excellent for calls thanks to effective noise reduction. 👍
Fast charging means more music, less waiting.
What surprised me most about these headphones was just how good the bass sounds! It’s rich and deep without overpowering the rest of the audio – perfect for any music lover like myself.
Stays put during intense workouts. No more readjusting.
Dual microphones make calls crystal clear.
As someone who loves outdoor activities, these headphones have become indispensable for me. They allow me to listen to high-quality audio while still being able to hear what’s going on around me – perfect for staying safe.
Impressive battery life, plus extra capacity from the bin!
The quick and easy charging, long battery life, and additional capacity from the charging bin make these headphones perfect for those on-the-go. I can enjoy my music without worrying about the battery dying halfway through.
Comfortable fit even after hours of use.
Perfect for outdoor activities - safety first!