SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of luxent.site (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of luxent.site.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been on the hunt for a toy that not only entertains my kids but also has some educational value. This balancing piggy was just what I needed. Its charming design instantly grabbed their attention, and they were fascinated by its ability to walk on a tightrope - it's like having our very own circus at home! The best part is, while they're having fun, they also learning about balance and coordination. It's simple to set up and made of durable material which means it can withstand even the most enthusiastic play sessions. I'm thoroughly impressed.
Absolutely love this toy! The cute piggy design is so charming and my kids can't get enough of it. Plus, it's super durable!
This balancing piggy has been a hit in our house. It’s simple to set up and provides hours entertainment.
the cutest thing ever 😍
I bought this for my nephew and he adores it! He's always amazed at how the little pig its balance. Definitely worth every penny.
This toy has been an unexpected delight for my children. The charming design of the piggy is so appealing, it's no wonder they're obsessed with it! Plus, I was pleasantly surprised by how durable and high-quality the material is - this toy can withstand even the most active play sessions.
My child is learning about balance and concentration while having fun with the adorable gyroscope pig.
A great gift idea 🎁
My son loves his new electric toy - especially that it walks on a tightrope! Keeps him entertained for hours.
very good
balancing act that this little pig performs never fails to amaze my children (and me!). Its cartoonish appearance might seem simple at first glance, but its ability to walk on a tightrope showcases an impressive balance that keeps us all entertained for hours on end.
i was skeptical at first but seeing my daughter’s eyes light up when she saw the walking piggy... priceless 👌
A perfect blend of fun and education.. Helps enhance motor skills while keeping kids engaged with interactive play.
This isn’t your average plastic toy: high-quality, durable, AND entertaining!
We've had ours for months now - still as good as new despite regular use.
this little guy doesn’t need much to work but gives back so much joy!
Recommend.
my kids can't stop playing with their new toy. it's a hit!
I cannot recommend this electric toy enough. It’s not just a source of fun but also a great learning tool. My kids have been playing with it non-stop and doing so, are developing their coordination skills and understanding balance better than ever before.
The balance of this piggy is truly amazing, keeps my little ones entertained for hours.
My children are learning about coordination and balance in the most fun way possible!
Great toy!
The design is so charming! My niece loves her new electric piggy friend 🐷
The simplicity of operation combined with the interactive play makes this one of our favorite toys at home now! Just pop in 3 batteries and watch as your little ones marvel at how effortlessly the piggy walks on a tightrope – perfect for keeping them engaged while subtly teaching them about balance.
Keeps kids entertained and learning, couldn't ask for more!
Durable, cute and educational - a perfect toy combination.
What initially drew me to this product was its adorable design. However, after setting up (which only required 3 AA batteries) and seeing it in action, I've come to appreciate its educational value as well. Not only does my child love playing with her new toy friend; she's also learning important skills like concentration and coordination!
This balancing piggy has been a total win - durable, interactive, and oh-so-cute!
Interactive play at its best with this balancing piggy!
Adorable design, easy to operate. My child's new favorite.
As someone who values education as much as playtime for children, finding this interactive toy was a blessing in disguise! The cartoonish appearance of the piggy is so delightful that my daughter fell in love with it instantly. She spends hours watching it maintain perfect balance on a tightrope - an act that never ceases to amaze her or us adults for that matter! Not only does this provide endless entertainment but also subtly teaches her about concentration and coordination skills in such an engaging manner. Plus, setup couldn't be easier; all we need are 3 AA batteries and she's good to go!
This charming little pig has become the star of playtime.