SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of luxent.site (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of luxent.site.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was on the hunt for a plush toy that would double as a cute piece, and I stumbled upon this star-shaped one. It's not only incredibly soft to touch but also adds such a charming vibe to my space. The size is just right - big enough for cuddles yet small enough not to take too much room. Can't recommend it enough!
absolutely smitten with this plush throw pillow! it's like hugging a cloud, so soft and fluffy. perfect for cozy nights in 🌟
got this toy as a gift, couldn't be happier! the star shape is adorable and it's super cuddly. great addition to my living room decor.
I've always had a thing for plush, but this star-shaped one takes the cake! It's not just your ordinary toy – it doubles as a throw pillow and adds such a charming vibe to my space. The size is perfect - big enough to be noticeable yet small enough that it doesn overwhelm my couch. Plus, it’s incredibly soft; I find myself out for it during movie nights or when reading a book. The texture and feel of this toy are so soothing that I sometimes use it as an impromptu stress ball! And let's not forget about its adorable shape - who wouldn't love hugging a star? All in all, if you're looking for something cute, comfortable, and versatile to add to your home decor or simply need a new cuddle buddy, don’t think twice about getting this one.
wowza
What a delightful little star! This plush toy has quickly become my favorite. It's incredibly soft and the perfect size for snuggling during movie nights. A must-have for any plush lover!
This star throw pillow has quickly become my favorite lounging companion! It’s so comfortable and the perfect size — neither too big nor too small. Plus, its adorable shape makes it an instant conversation starter when guests come over. If you're thinking about getting one, don't hesitate; you won’t be disappointed.
This cozy star throw pillow is everything I wanted it to be - cute, comfortable, and oh-so-soft! It brings such a warm, inviting vibe to my space. Love it 💖.